Remote Maintenance

You need some help with UltraMixer? Our Customer Support Team will help you find a solution so you can continue your work with the software. Book an appointment for remote maintenance and learn more about how to prepare.

Step 1

We are constantly improving our online knowledge base, so you can solve many problems by yourself – fast and easy.

If you still can not find a solution online, you can book an appointment with customer support in the next steps.

Step 2

Please book an appointment with our customer service below. Be sure to read all the given information carefully!

Step 3

Perfect! Now please check your email inbox and spam. You should receive an email with a confirmation of your appointment with all the information you need: date, time, and the telephone number for customer support.

Our team will prepare for the appointment – and we kindly ask you to prepare your pc as well. 

Please make sure to install the latest version of the Software Teamviewer or check for the latest updates.
Remote Maintenance will only work with the latest Versions of this software.

At the beginning of your Appointment

Ready – set – go! It is the time of your remote maintenance appointment with our customer support team. Please open Teamviewer and call the telephone number that you were given in the confirmation email.

Our team will then start the remote maintenance by asking for your Teamviewer ID and password to take control over your PC and find a solution with you.

If you have any questions regarding remote maintenance, please write an email to our customer support via contact form.

Happy Mixing and see you soon,
your UltraMixer Team

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